Terms of Service

Acceptance of terms

By accepting these terms on your onboarding page, submitting our onboarding form, or otherwise using EdenFlow AI's ("EdenFlow", "we", "us") services, you agree to these Terms of Service. If you don't agree, please don't use the form or the service.

When you accept, we record your typed name, the date and time, the version of this document, and the IP address and browser you accepted from. That record is how either of us can later show exactly what was agreed. These terms are versioned: you stay bound to the version you accepted, and we'll tell you before a new version applies to you.

The service

EdenFlow builds and operates business automations for your business — for example, an AI agent that answers your WhatsApp, a jobs or quoting app, pricing tools and website work — based on what you select during onboarding and any follow-up conversations with us.

What's included, and what isn't

Your onboarding page lists, line by line, exactly what you're buying and what each part costs. That itemised list is the definitive one. You're buying the services named on it, and nothing else.

QuickBooks integration is not included. It's still in development. When it's ready, we'll offer it as a separate add-on with its own price. It isn't covered by anything you're paying today, and nothing here commits us to a date for it.

If you want something added later, we'll quote it and agree it with you in writing before we build it.

AI answers every message

We monitor the agent and fix problems, but we can't promise every reply will be right. Check anything that matters — a price, a date, a promise made to a customer — before you act on it. If you need to tell your own customers they're messaging an automated service, that's your call to make and your responsibility.

Your free trial

Your free trial starts the moment your WhatsApp number is first connected — not when you sign these terms, and not when you fill in the form. Nothing is charged during it.

The trial runs for the number of days shown on your onboarding page. That's 7 days unless we've agreed something different with you in writing.

When the trial ends, the setup fee and the first monthly charge become due. If they aren't paid, we may disconnect the AI agent from your WhatsApp until they are. We'll email you before your trial ends, and again if payment is late — we won't disconnect you without warning you first.

Fees

There are two kinds of charge, and both are itemised on your onboarding page with the exact amounts:

• A setup fee. One-time. It covers building your system and connecting it up.
• A monthly charge. Recurring. It covers running, hosting and supporting your system for as long as you keep it. It's taken in advance, for the month ahead.

We price every client individually, so the figures on your own onboarding page are the ones that apply to you. No amount is written into this document on purpose. If anything you've been told elsewhere disagrees with that itemised list, the list wins.

The setup fee is non-refundable once we've started building. The build starts when we first connect your WhatsApp number — the same moment your free trial starts. Up until then, if you tell us to stop, you owe us nothing.

Payment is due within 7 days of your free trial ending. If we haven't received payment by then, your account is overdue and we may disconnect your WhatsApp service — but we'll always email you first.

Cancelling

You can cancel at any time by emailing info@edenflowai.uk. We ask for 30 days' notice, and your notice runs from the day we receive that email.

You keep the service — and keep paying the monthly charge — until both your 30 days are up and the month you're currently paying for has finished, whichever is later. After that, nothing more is taken.

We don't refund part-months. If you cancel halfway through a month you've already paid for, that month still runs to its end and there's no partial refund. The setup fee isn't refunded either, once the build has started.

We may end the service ourselves on the same 30 days' notice, or immediately if these terms are seriously broken. Unpaid fees don't end the service on their own — that follows the 7-day process set out in Fees above, and we'll always email you before anything is disconnected.

What happens to your WhatsApp number

The number is yours. It stays yours — we never own it, port it, or hold it. The AI agent runs as a linked device on your WhatsApp, in the same way WhatsApp Web does.

When the service ends, for any reason, we log the agent out of your WhatsApp session and release the number. From that moment EdenFlow has no access to it and can't read or send anything on it. Your WhatsApp carries on as normal on your own phone, with your chat history intact.

You can also cut us off yourself, at any time, without asking us: open WhatsApp on your phone, go to Settings → Linked devices, and log out the linked device. That takes effect immediately.

Your data

We store the business details you give us and the messages the agent handles, so the service can work and so we can support you. What we hold, and why, is set out in our Privacy Policy.

You can ask us to delete your data at any time — email info@edenflowai.uk and we'll delete it, apart from the few records we're legally required to keep, such as invoices and this signed agreement. If you cancel, we don't delete everything automatically — clients often come back — so if you want it gone, just ask and we'll do it.

Connecting QuickBooks

If you choose to connect QuickBooks Online, you authorize EdenFlow to obtain read-only access to your QuickBooks Online company via Intuit's OAuth 2.0 flow, solely to deliver the automations you've requested. Connecting it is free and optional — but, as above, it doesn't buy you the QuickBooks integration, which isn't built yet and will be priced separately.

Your responsibilities

You agree to:

• Provide accurate, current information when you fill in the onboarding form or otherwise communicate with us
• Keep your own QuickBooks Online login credentials secure — we never ask for or store them
• Take responsibility for the accuracy of the data held in your own QuickBooks company, since our automations rely on it

Acceptable use

You agree not to misuse the service — for example, by attempting to gain unauthorized access to systems or data, submitting fraudulent information, or using the service in a way that breaks the law or infringes on others' rights.

Availability & disclaimer

We provide the service on an "as is" and "as available" basis. We make reasonable efforts to keep things running smoothly, but we don't guarantee uninterrupted, error-free operation, and automations may occasionally be unavailable for maintenance or due to issues with third-party services we depend on (such as Intuit, Cloudflare, or Resend).

Limitation of liability

To the extent permitted by law, EdenFlow's liability to you arising out of or relating to the service is limited to direct losses that were reasonably foreseeable, and we are not liable for indirect, incidental, or consequential losses. Nothing in these terms limits liability that cannot lawfully be excluded, such as liability for fraud or death or personal injury caused by negligence.

When the engagement ends

Cancellation works as described under Cancelling above — that section is the one that governs notice and refunds. Whenever the engagement ends, we stop accessing your QuickBooks Online data going forward, delete your stored QuickBooks refresh token, log the AI agent out of your WhatsApp, and delete your other personal data on request — see our Privacy Policy for details.

Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Questions about these terms? Email info@edenflowai.uk.

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See also our Privacy Policy, which explains how we handle your data.